These Standard Terms and Conditions of Sale ("Terms") govern the sale of products and services by Helpline IT Services, a Abu Dhabi based IT support company, ("Seller"), to any customer ("Customer"). By placing an order with Seller, Customer agrees to be bound by these Terms.

    1. Scope of Services: Seller agrees to provide IT support services to Customer as described in the applicable order or agreement between the parties ("Services").
    2. Orders: All orders placed by Customer are subject to acceptance by Seller. Seller reserves the right to accept or reject any order in its sole discretion.
    3. Prices and Payment Terms: a. Prices for Services are as set forth in the applicable order or agreement. Prices are exclusive of all taxes, duties, and other similar charges. b. Customer agrees to pay all invoices within 2 days from the date of invoice. All payments shall be made in AED unless otherwise agreed upon in writing by the parties.
    4. Term and Termination: The term of this agreement shall commence on the date of acceptance of the order by Seller and shall continue until terminated by either party upon 7 days' written notice. Either party may terminate this agreement immediately upon written notice if the other party materially breaches any provision of this agreement.
    5. Intellectual Property: Any intellectual property rights in the deliverables provided by Seller under this agreement shall remain the property of Seller unless otherwise agreed upon in writing by the parties.
    6. Confidentiality: Each party agrees to keep confidential all information disclosed by the other party that is marked as confidential or that reasonably should be understood to be confidential. This obligation shall survive the termination of this agreement.
    7. Limitation of Liability: In no event shall Seller be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with the Services, whether or not Seller has been advised of the possibility of such damages.
    8. Governing Law and Dispute Resolution: This agreement shall be governed by and construed in accordance with the laws of United Arab Emirates. Any dispute arising out of or in connection with this agreement shall be resolved through arbitration in accordance with the rules of the Abu Dhabi Courts, and the award rendered by the arbitrator(s) shall be final and binding upon the parties. All our contractual relations will be governed exclusively by United Arab Emirates law..
    9. Entire Agreement: These Terms, together with any order or agreement between the parties, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements and understandings, whether oral or written.
    10. Amendment: These Terms may only be amended by a written agreement signed by both parties.
    11. Waiver: The failure of either party to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.
    12. Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

    By placing an order with Seller, Customer acknowledges that they have read, understood, and agreed to these Terms. These Terms may be updated from time to time by Seller, and the most current version will be posted on Seller's website.